Long wait times, no answers: Workers frustrated after Ohio withholds tax refunds over unemployment claims

The Springfield Township resident said the Ohio Department of Taxation withheld her 2023 tax refund to offset a debt from a fraudulent unemployment claim filed in her name.Despite spending hours on hold with three different state agencies, she said she has been unable to reach anyone who can help her.Ganoe said she and her husband, Barry, received an Offset Notice from the Ohio Department of Taxation in February.

I first talked to Schiller in January after a Parma business owner was told to back his pandemic benefits. Schiller said efforts have been made to modernize the state's system, but it still falls short of what is needed to provide adequate customer service. In another e-mail, an ODJFS spokesperson wrote that"as of May 9, 2024, ODJFS has 465,814 cases in active debt collections with the Ohio Attorney General since March 2020."

"There's a lack of inter-agency communication," Barry Ganoe, Sharon's husband, said. "The left hand doesn’t know what the right hand is doing." News 5 Investigators have reported on problems with Ohio's unemployment system since the pandemic started.

Ohio Attorney General Ohio Department Of Jobs And Family Services Ohio Department Of Taxation Ohio Gov. Mike Dewine Fraud Offset Notice Overpayment Pandemic Refund Withheld

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