The complex is located on Ella Boulevard in north Houston. Tenants say they submit work orders to management, but their problems are never resolved.
She shared a video with KPRC 2 that shows rats sneaking from the bottom of the stove and crawling under the refrigerator. She also shared pictures of the rodents stuck on sticky traps.Rozell says mice and rats are an everyday problem. She says the rodents have taken over her unit. On top of that, she is also dealing with mold on her air vents and inside the bathroom. She said her son got sick and went to the doctor.Rozell has submitted countless work orders and shared the emails with KPRC 2.
Treble is a staff attorney with Lone Star Legal Aid and said landlords do not have to deal with reported problems at all if rent is not current. She added that it is important for tenants to send a notice by certified mail about the issue and give management time to respond.
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