has been reported. In 2019, the Better Business Bureau issued a warning that scammers were sending messages pretending to be from American Airlines, Delta Air Lines, and Southwest Airline—even though the agency says the name can easily be changed to appear as any carrier, local Baton Rouge CBS affiliate WAFB reported. Such messages usually contain company logos and small touches to the text to make them appear authentic.
Typically, the agency says the fraudulent emails will be unsolicited and masking as an alert about a flight change, asking to take a survey about a recent flight, or prompting you to download a recent ticket purchase. They can also redirect you to a website that looks like an airline's reservation center. These links are then used to steal personal information or download and hide malware to gain access to your computer.
If you're still unsure, the agency recommends hovering your mouse over any link without clicking to see which address it will send you to. And when in doubt, you can always contact the airline's customer service by visiting the company's website directly.Zach is a freelance writer specializing in beer, wine, food, spirits, and travel. He is based in Manhattan.