All sorts of people work in restaurants. Some are beginning a new life after immigrating. Others are restarting one after getting out of jail. There are career hospitality professionals — chefs, cooks, floor managers. Then, there were people like me, passing through, working toward something else.
There are strong parallels in health care. I’m an employee with a personal brand, and my job is to apply my expertise to get each patient what he or she needs in a timely way, done safely and well, with a faint scar. The same happens in health care. Sometimes there are not enough hours in the day to get everyone everything they need at the just right moment. More bread to table 7, drinks to table 10, check to table 12. Discuss cancer diagnosis with patient in 521, review films for new consult, to the OR for a craniotomy. During the busiest times, when mission becomes checklist, I have to remember that people are often having major life inflection points on my watch.
Still, at the very end, Sarah’s big family surrounded her, but I wasn’t there. Dinner often ends best with dessert, but I skipped the last course with her. I regret this.
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