How to Build an Integration to Another App | HackerNoon

🔔] goes your email notification. You’ve just been assigned a new ticket. The subject line reads “Integrate our app with Acme CRM.” The ticket’s description is pretty sparse - just a few bullet-points saying things like:Track the number of email and phone touch-points users have in Acme on our dashboard

After you have a sense of how data will flow, ask yourself what things could go wrong, and clarify how your integration needs to behave in these common situations: How do users authenticate with each system? Do users have their own credentials to Acme, or some shared key? Where are you going to store those secrets securely?

Finally, figure out deployment and support concerns. If your company has several app integrations already, you may already have answers to these questions:What are the expectations for logging, monitoring and alerting? Where should the integration’s logs be sent, and under what conditions should someone be alerted if the integration runs into a problem?

If you don’t have an Acme CRM account, ask for one. It’s mutually beneficial for both your company and Acme to have an integration between your systems, and most reasonable companies are willing to provide a free developer account or “sandbox” environment where you can toy around with dummy data, without needing to access your users’ real Acme data.

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