How Microsoft’s Chief Accessibility Officer Does Her Job

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One of the few corporate leaders with the title chief accessibility officer, Jenny Lay-Flurrie is working to improve how Microsoft serves people with disabilities

to improve accessibility to people with disabilities, promising to ramp up its development of related technology, create opportunities for more of them to enter the workforce and make its own workplace more inclusive for them.

Jenny Lay-Flurrie assumed the post in 2016 as Microsoft restructured the accessibility division to make it more central to the company. There’s always a conversation. But I’m also very, very mindful of the ROI trap, which is, “Well, this product will work great for only 4% of the customer base.” The science of accessibility and inclusive design is if you build it in by design, and infuse the insights of people with disabilities, you’re quite simply going to get better stuff.

 

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