I’m currently in the middle of a frustrating and fruitless job search after having lost my job when my company shut down its local office. I have more than a decade of professional experience in media and marketing, but now that I’m on a job search again, I’m encountering something frustrating: companies are relying much more on phone interviews than they used to, even when the job is local and I’m in the same city as them.
The same is true on the employer’s side of things. It doesn’t make sense to carve out time for an hour-long interview in-person before a shorter phone call to do some initial screening of the candidate. As someone who has interviewed literally thousands of candidates by phone, I can tell you that it’s often apparent in a short 15-minute call when someone isn’t right for the job — and I’d much rather figure it out that way than by asking them and me to invest time in meeting in-person.
You can build rapport — it just might not be through small talk. Phone interviews do tend to get to the point more quickly, so you probably won’t be doing a ton of small talk on the call. But as the interview unfolds, you can be conversational in your answers. You don’t need to — and shouldn’t — give stiff, rehearsed responses to every question; you should sound relaxed and collaborative, like you would if you were discussing a work project with a colleague.
You can have notes! One big advantage of phone interviews is that you can have as many notes in front of you as you want. Obviously, you don’t want to sound like you’re reading from a script or for your interviewer to hear the shuffling of papers before you answer every question, but you can use notes to help you remember key points you want to cover or language for answering especially tricky questions — something that you can’t do as easily in-person.
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