Hong Kong restaurant group's Covid-19 bible sweeps the world

With the coronavirus pandemic came a wave of mandatory physical distancing measures at restaurants around the world.of them out of business, with many more to come.

But after fielding calls from concerned peers in the industry, Hussain and his team decided to publish the playbook online for anyone to reference."We have had emails from people in Brazil in the west to Japan in the East, from India, the US, the UK, Australia ... and so far, the book's been translated into four languages," Hussain tells CNN Travel.

Following two consecutive quarters of financial losses during the social unrest in 2019, the restaurant group started to see some improvement in December. The 17-page manual outlines highly specific and practical procedures, covering everything from handwashing to face masks, hand sanitizer, cleaning procedures, physical contact, temperature checks, health declaration forms, cost management and how to communicate with concerned or disgruntled guests.

"One night, we had to turn away more than 50 people . In a world where I am responsible to pay for 1,000 salaries, where we've had a few consecutive days of zero revenue, that's a really hard choice," laments Hussain. Even so, by maintaining such strict standards, the group has managed to eke it out through two waves of outbreaks in Hong Kong without firing any employees.

"Having lived in Asia during the bird flu and SARS, [I remembered] how countries in Asia did an amazing job to secure and protect [the community]," Chutima tells CNN Travel."So I have been keeping up with news outlets from Asia to see how they are managing things. Following the steps [restaurants in Asia are taking] has helped me greatly in preparing.

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