FILE - A line of 2022 Santa Fe SUV's sit outside a Hyundai dealership on Sept. 12, 2021, in Littleton, Colo. Nearly 3.4 million Hyundai and Kia vehicles in the U.S. are under recall due to the risk of engine compartment fires. – When trying to get a product fixed, you might find yourself in a fix.
That’s why the Federal Trade Commission wants to hear what happened if you recently tried to get a product repaired.They’re interested in learning about your experiences across a wide range of products, everything from cars, kitchen appliances and cellphones to grills and generators.
Were you able to find an independent repair shop to fix your product? How did their rates compare with an authorized dealer? If you went to an independent repair shop or fixed the product yourself, were you able to get necessary parts, tools, or diagnostics? Were those parts or tools made by the manufacturer or by another company?Small businesses: the FTC wants to hear from you, too.
Source: News Formal (newsformal.com)
FTC
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