, a small East Bay wood-fire pizza restaurant, says she hadn’t really thought about the company in years — that is, until customers started showing up last week, Groupon vouchers in hand, demanding a half-price meal.
But at least in that case, Benchmark had signed up for the promotion on purpose. This time, when Swanson found out that the deal had been reactivated without her consent, she had to scramble to figure out what had happened. After a series of failed attempts to get someone at Groupon on the phone — “these assholes, there’s no way to get a hold of anybody,” she says — Swanson finally got a representative to chat with her through the website’s online portal.
“We’ve reached out to the merchant to apologize for the inconvenience as we know local businesses don’t need any extra hassles at the moment,” Halliwell wrote. “In addition, we’ve refunded all seven vouchers that were recently sold to [Benchmark Pizzeria] consumers.” When asked why Swanson was told that the reactivation was part of a broader series of emails that had been sent out, he said the Groupon rep “misspoke.
when delivery app companies like GrubHub and DoorDash were involuntarily adding restaurants to their platforms
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