A former high-level Google employee said "terrifying patterns" were discovered in Google's core products and hypothesized how bias may have entered the Gemini artificial intelligence chatbot. Whenever there is a problem inside of a Google product, the company has a reporting system called "Go Bad" that can be utilized to document potentially harmful content, according to the source.
The company also said the AI capabilities would help them quality "experience" as an element of helpful content and Google would continue to focus on information quality and critical attributes such as authoritativeness, expertise, and trustworthiness. The former employee expressed concern that many of the claims of increased diversity and the particulars of how information is ranked on Google were extremely general.
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