– A third key benefit of AI is in the automation and augmentation of physical and software business processes. While this usage is one of the most commonly pursued AI benefits, leaders often overfocus on the automation and removal of tasks, overlooking the benefits that augmenting existing tasks can have on service operations. Automation and augmentation can reduce costs, and improve efficiency and growth potential by freeing up resources to pursue more value-added tasks.
, distinguished vice president analyst at Gartner. “Successfully deployed AI requires high-quality data.”About Gartner for Customer Service & Support Leaders The customer service and support function is vital to maintaining customer loyalty and influencing brand perceptions.provides indispensable insights, advice and tools needed to achieve service and support leaders’ mission-critical priorities, specifically improving the customer experience while managing costs.
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