"They scanned our tickets, and we went up to our seats and the row of seats we were in had been eliminated," said Jennifer & Brian Simpson. “They ended up giving us new tickets, we go back to where the new seats were at and they were already taken."Spencer Keuhl had a similar issue with his tickets.
Gainbridge Fieldhouse says renovations did play a role in the confusion during Friday night's concert, but it was also the kind of tickets people were using to get in. The arena says anyone who ran into issues Friday should contact the Gainbridge Fieldhouse box office for a potential refund. But for Elton John fans like Brian and Jennifer Simpson a refund isn't what they want.
They still have not replied to my email requesting a refund.
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