Peloton members are complaining about their experiences with XPO, alleging that their homes and exercise equipment were damaged when the logistics giant performed Peloton deliveries. Other members say they had good experiences with XPO.
XPO stands by its delivery service, citing data provided to Business Insider, which claims 94% of customers with Peloton deliveries fulfilled by XPO in May and June 2019 said in a post-service survey that they had a positive experience. And 96% received their deliveries on time, according to the data.Todd Mitchell loves his Peloton. He didn't love the gummy grape candy that he said ended up stuck to his $4,295 treadmill during the delivery process.
Peloton member Todd Mitchell said the XPO delivery of his Peloton Tread resulted in scratches in his home's new hardwood floors. XPO paid for the repairs after Mitchell threatened to take the company to small claims court. The repairs cost $400.That's when Mitchell and his wife learned that Peloton members nationwide weren't just comparing notes on Peloton workouts — they were trashing the company's delivery partner, XPO.
Holly Pederson, a lawyer who lives in a small town in Washington state equidistant to Seattle and Spokane, said her Peloton bike, a new Pottery Barn desk, and her hardwood floors were damaged after an XPO subcontractor delivered her Tread earlier this year.Some Peloton members say the XPO onslaught has changed their perception of the company
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