Frontier Airlines CEO urges crackdown of 'rampant abuse' of airport wheelchair service

Travelers in the U.S. can request wheelchair access, which is provided free of charge.Follow your favorite stocksFrontier Airlines plane seen at Cancun International Airport. On Wednesday, December 08, 2021, in Cancun International Airport, Cancun, Quintana Roo, Mexico.The 1986 Air Carrier Access Act requires airlines to provide a wheelchair to passengers with disabilities at the airport. The problem: Many travelers are faking it,"There is massive, rampant abuse of special services.

He said he had seen Frontier flights where 20 people were brought to the plane with wheelchairs, but only three wheelchairs were used upon arrival.Biffle wasn't talking about travelers' personal wheelchairs but rather the service airlines provide when travelers arrive at the airport. It costs the airline between $30 and $35 each time a customer requests a wheelchair, Biffle said, and abuse of the service leads to delays for travelers with genuine need for assistance.

"Everyone should be entitled to it who needs it, but you park in a handicapped space they will tow your car and fine you," he told CNBC. "There should be the same penalty for abusing these services."

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