Budget airline Frontier has discontinued its customer service helpline as it goes all in on digital.
A representative for the low-cost airline said that their Customer Care department transitioned to a fully digital mode earlier this month to ensure delivery of information to customers expeditiously and efficiently. Cruz also said that if agent support is needed, the airline has a live chatbot available 24 hours a day throughout the week. Customers can also communicate via common social media channels and WhatsApp.
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Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
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Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp. Lol SMH
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Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp. Will never fly them due to LACK OF ANY CUSTOMER SERVICE…which is exactly what frontierairlines It will force them into BANKRUPTCY! And they will label this a service to its customers. I can't understand why companies haven't learned that both services should be made available to all its customers. Most businesses add the option of self service or live customer service. Let's see the update in a year I hesitate in saying this but if there was ever an industry that needed government intervention, it is the airline industry since 2020.
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Frontier Airlines has replaced its telephone customer service line with online chat to cut costsFrontier Airlines has scrapped its telephone customer service line. The airline has switched to chat to give information as 'efficiently' as possible. Frontier said this month that a chat service 'reduced negotiation' and dealt with more cases. Nothing makes me feel safer on an airplane than 'We can't afford a helpline'... I prefer chats. Good for them.
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Frontier Airlines no longer has a customer service phone lineCustomers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday.
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