For Transgender Uber Eats Drivers, ‘Right to Pride’ Is a Long-Overdue Change in Policy

that include creating a “transition plan” with human resources and state that “every effort should be made to use the new name and gender marker” on internal communication such as company identification cards, “regardless of legal changes to these identity markers.”

Rebecca, an Uber Eats driver in North Carolina who asked that only her first name be used due to privacy concerns, had her account deactivated in April 2021 after two encounters with transphobic customers she believes falsely reported her for allowing someone else to use her account to complete deliveries.

With no formal appeals process available, she turned to Twitter and a reporter from the local ABC affiliate, for help. Soon, Rebecca received a call from an Uber representative who identified herself as part of a “special support task force” and reinstated her account over the phone, she says. Both Debenedetto and Whitehead say they have never been approached by anyone from the task force, and have lost income while they were waiting for the company to resolve their problems.

Regardless of Uber’s stance on the display of deadnames, its Pride Month announcement comes too late for Whitehead. “Honestly I’m not planning to try this feature,” he says. In early May, after waiting several weeks for Uber Eats to resolve his issue, Whitehead applied to work for Grubhub and began driving for the company a few weeks later. He submitted a background check with his legal deadname, then called support to ask the company to use his preferred name, which was updated over the phone.

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