Ferguson’s Supply Chain Initiative Drives Customer Satisfaction

. The article was about Ferguson PLC, a value-added distributor of plumbing and heating products. Ferguson has an extensive and complex supply chain. When I had an opportunity to catch up with Michael Jacobs, the senior vice president of supply chain at Ferguson, I leapt at the chance.

“By doing that, we'd be able to do very efficient same day and next day deliveries with our private fleet. In addition, instead of putting more inventory into large regional buildings, we pushed more out to the local markets providing our customers better access to inventory. We opened our first market distribution center in Denver, our second one in Phoenix, and our third in Houston. We also opened one in Toronto and we have one opening up in the next several months in Nashville.

‘If an order is being delivered to the branch, a conveyor takes the goods to the branch. If goods are going to a locker pickup, they come down to the branch, and then they're put into lockers. Or if the goods are going to the shipping dock, they go to a sorter, and the product is then sorted by door and stop, and is then loaded onto the trucks from the conveyor.“If we need to build the building, it is 18 to 24 months.

Source: News Formal (newsformal.com)

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