bonus frequent flyer miles to customers impacted by the carrier’s recent widespread cancelations and ongoing lost baggage woes as it tries to restore its damaged reputation.
In an email to customers obtained by FOX Business Tuesday, Southwest CEO Bob Jordan said the offer of 25,000 Rapid Rewards points worth upward of $300 was a "gesture of goodwill," asking that the recipients "please accept my personal apology."Despite returning to normal operations on Friday, a number of passengers’ checked bags remain missing, though Southwest would not disclose the exact amount to Trimble.
Southwest Airlines created a"real cocktail for confusion" after a winter holiday scheduling meltdown, Boyd Group International aviation expert Mike Boyd said on"Varney & Co." "We are making good progress in reuniting Customers with their bags," Southwest spokesman Chris Perry toldin an email Tuesday. "Given the scale and magnitude of the disruption, it is taking some time but our teams are doing a tremendous job of sorting bags, scanning them and preparing them for return to Customers in the many different avenues we are exercising to do so."
Boyd noted that Southwest is likely spending tens of millions of dollars to sort the bags and successfully return them.
Let the union thug company go broke! They took our $8,000,000,000, then gave lucrative early retirement to thugs! They early retired too many!
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Proposed class-action lawsuit filed in San Diego against Southwest AirlinesThe lawsuit alleges that regardless of weather conditions, Southwest 'knew or should have known it could not perform due to woefully inadequate staffing and complete inability to provide services as promised.'
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