Exclusive: DIA fires top parking official in fallout of shuttle audit and probe of “toxic” work culture

Denver International Airport has fired the senior leader over its parking operation after a year of turmoil that sawand charges by employees of discrimination, harassment and a hostile work environment.

For the airport, it was an unusual action to take against such a high-level city employee; others who face serious questions or pressure from above are more likely to resign. Hensley made about $177,000 a year to oversee the airport’s garages and lots and the large staff that runs them. Parking is DIA’s largest source of non-airline revenue, bringing in $148 million last year — and nearly $204 million in 2019, before the pandemic affected air travel.

Juarez had raised concerns about Hensley to DIA’s top officials the prior month, prompting Hensley’s brief placement on leave, after they had sparred since last fall over responsibility for the critical shuttle audit and then Juarez’s performance review. After resigning, Juarez sent an email blast to other employees on March 4, his last day.

But Jaquith took issue, writing that Juarez’s complaints “became the catalyst for many other employees in the department to find the courage to speak up about their own similar experiences and perceptions.”

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