," MBTA General Manager and CEO Phillip Eng talks for almost 30 minutes with host Andrew Cassidy of the T's Customer and Employee Experience Department about what attracted him to his role, his take on the T's challenges and what he's doing to address them, and his vision for the MBTA's future vitality.
, said he thinks the T needs to get better about explaining to riders what work is ongoing and how it will benefit them. The general manager talked about his focus on safety at the T, particularly for the workers who are making the repairs that materially improve commutes. Repeated safety lapses at the T have drawn regular attention from federal officials, and the T is still operating with fewer train trips because federal regulators deemed its staffing levels insufficient.
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