Do you need a buffet and other lessons US casinos learned from pandemic

But the forced shutdowns and highly regulated recoveries also taught the industry useful lessons that will endure even after the pandemic is a distant memory, panelists at a major casino conference said Thursday.

David Cordish, chairman of the Cordish Companies, which operates casinos in Pennsylvania, Florida and Maryland, said the pandemic offered his business an opportunity “to tighten the ship.” Eric Hausler, CEO of Greenwood Racing, which owns Pennsylvania’s Parx casino, said the pandemic opened his eyes to one particular liability.

Daily housekeeping of casino hotel rooms has become another casualty of the pandemic in some places. In June, Atlantic City’s main casino workers’ union filed a complaint with the state that four casinos were failing to clean guest hotel rooms daily as required by law, and one admitted it did not have enough housekeepers to clean every room every day.

Jayson Guyot, president and CEO of Connecticut’s Foxwoods Resort Casino, said he ordered a complete restructuring of the business from top to bottom during the closure— something that would have been difficult to do had it still been operating.But he also voiced a common concern: Foxwoods has not yet returned to its pre-pandemic business levels.

Source: News Formal (newsformal.com)

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