Delta Air Lines is facing a major fine for discriminating against its passengers, according to the U.S. Department of Transportation.
A cabin crew member also claimed she saw the man using the word “Allah” several times in a text when she walked through the cabin, the document said. Another flight attendant alleged that the man changed his phone screen when she passed in the cabin. According to the U.S. Department of Transportation, the captain “failed to follow Delta’s required security protocol” prior to removing the couple and that it appeared the man and the woman would have been allowed to fly if not for their “perceived religion.”
Delta denied any wrongdoing in its response, though the company said in the consent order that it does not dispute that each of the two incidents could have been handled differently. In the document, the airline asserted in that it acted upon observations of behavior — rather than identity — of the passengers in their removal.
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