Customer Service, Food Service, And Retail Workers Are Sharing Their Most Irrational Customer Stories, And Y'ALL

"I worked the patio as a host at a popular local bar and restaurant that didn’t take reservations, but we offer 'call-ahead seating.' I once had a guy call to make a reservation, so I gave him my whole scripted speech on how we don’t do reservations, but he could call back an hour before he planned to show up, and we'd put his name on our waitlist .

"He showed up, and I told him it’d be about a half-hour wait, but he’d be more than welcome to get a drink at the bar in the meantime. He started screaming at me, saying, 'Why the fuck did I have to call you to make a reservation? Why don’t you have a goddamn table for me?!' "So I explained the 'call-ahead seating' concept a fifth time while I waved my manager over. He continued ranting and raving, and she asked if I explained it to him . I said yes, several times. He spent the rest of his time waiting for a table standing right next to me, telling everyone who came up what 'a nasty bitch' I was, and I just had to stand there and pretend I didn’t hear him.

"I kindly told him these were, unfortunately, past repair. He then demanded to talk to 'THE MAN' in the back, and that there has to be somethingcould do for him. It was clear he was totally chauvinistic, and obviously did not like being told no by a woman. So I said, 'Well, sir, I am the MANager, sorry!'""The other day, I was waiting on a family of five, and one of the kids ordered a smoothie.

"I came back two minutes later with the bigger smoothie, and the parents started screaming at me, demanding to know 'what I put in their kid's drink' because he threw up at the table. I calmly told them, 'He ordered a strawberry smoothie, which is strawberries and yogurt blended with ice.' The mom interrupted me, yelling, 'But he’s lactose intolerant! How could—

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