Customer Retention: Best Solutions For Real Results

When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest innovations—and focus on the ones that matter most to your business.

While the primary role of customer support is to fix customer issues promptly and effectively, it is equally important to address the needs of support engineers. I would even go one step further and say that customer support is not just about customers. Yes, you heard that right. It may seem counterintuitive, but there’s another side to the story of retaining customers. The customer’s support experience and the engineer’s support efficiency are two sides of the same coin.

There are many more, but if you asked me to pick one – I would think proactively addressing customers’ issues, even before they realize there is a problem, constitutes a great support experience.

Another valuable AI-powered service is customer solution matching, where the system displays solutions provided to other customers that match your customer profile. With Incident Solution Matching, the system provides suggestions in the side panel of the get support app on SAP for Me. You can also see the top content suggestions related to your issue description.

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