A company that operates more than 300 Covid-19 pop-up testing sites around the country is under investigation in multiple states and by a federal agency after drawing dozens of consumer complaints ranging from late test results to concerns that no tests were being conducted at all.
“We take seriously any allegations of fraud or misbehavior by COVID-19 testing sites,” said Dr. Lee Fleisher, chief medical officer and director of the Center for Clinical Standards and Quality at the Centers for Medicare & Medicaid Services. In a statement posted to its website, the company said “due to our rapid growth and the unprecedented recent demand for testing, we haven’t been able to meet all our commitments.” It said it will use the pause “for additional staff training in sample collection and handling, a refocus on customer service and communication practices, and ensure compliance with regulatory guidelines.”
After getting a test at one of the company’s Oregon sites in September, Kelly Fisher contacted the state’s attorney general, saying she was worried she had fallen “victim to a scam” as the site “felt very fishy” and wasn’t listed on the state’s page for Covid testing resources. People stand in line for free Covid-19 testing at a temporary site set up by the Center for Covid Control in Santa Fe, N.M., on Jan. 3, 2022.The Center for Covid Control is one of many test companies that have drawn scrutiny from local and state agencies.
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