My purpose here is not to carp — much — about being mistreated by Lufthansa’s customer service system. Why bother? My recent experience with the German airline was no worse than what I or anyone else is usually subjected to by big companies.
The reason I was on hold in the first place was that my wife tested positive for the coronavirus on the very day I was to fly to Germany for my father’s 90th birthday, so my plans were scuttled. To avoid losing more than $1,000, I hoped to cancel and rebook despite having, characteristically, bought the cheapest available ticket, which technically didn’t allow changes, refunds or vouchers.So I waited, and listened.
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