Column: Dealer who towed people's cars away amid pandemic is under investigation

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Former employees say this company routinely engaged in questionable practices like not paying off loans for trade-in vehicles in the time required by the state and failing to install extra features that customers paid for. Column by Davidlaz:

in back pay and penalties to settle what state officials called California’s largest wage-theft case against a carwash company. The business failed to pay minimum wage and overtime to 64 workers over three years.towed from his now-closed Hyundai dealership on the border of Playa Vista and Culver City, apparently without warning, and the customers who had brought in their vehicles for service were slapped with thousands of dollars in fees from the towing company.

He said the carmaker stands by its earlier position that Nissani had towed people’s cars away without telling Hyundai or the customers. “We always had people walking into the showroom yelling at the top of their lungs,” he said. “We got served all the time with court papers.”A common complaint from customers, Afhami said, was the dealership failing to promptly pay off the loans of trade-in vehicles. Under California law, a dealer has 21 days to fulfill such obligations.

Nissani told me his dealership did everything right. He sent me a copy of a check from the dealership to Honda and a Fed Ex receipt indicating it was delivered March 5. He blamed Honda for the payment snafu and said everything was resolved as of May 18.Advertisement Afhami, the former floor manager, said he and other employees would embellish customers’ loan documents to make them appear more creditworthy to lenders.

“This is the first I have heard of any of these assertions,” Nissani said. “I do not run these dealerships. Each dealership has a management team. An invoice from the towing company shows at least one of the cars was moved on April 4 — two days before Hyundai said Nissani officially ended his relationship with the carmaker.Nissani said his own records indicate the dealership made multiple efforts to contact everyone whose car was towed. He provided dates on which he said calls were made to the two customers I interviewed.

 

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