Aurora couple charged $13k to replace water heater

AURORA, Colo. — When Paula McMahon’s water heater wasn’t working, she panicked and decided to call a name she knew. She ended up with a new 40-gallon water heater bill for nearly $13,000 and not a lot of answers about why it cost so much.

She then sent a text message to her daughter, Debbie LeDoux. LeDoux couldn’t believe her ears when her mother told her the price.LeDoux said she asked her mother for the invoice from Applewood. The bill didn’t include a breakdown of the cost, but it did include a model number for the Bradford White water heater. She looked it up online.

“I knew trying to make a payment on a $13,000 credit card with a 27-29% interest rate is going to be impossible for somebody on a fixed income to pay off,” she said.Steve On Your Side looked up the same water heater online and found similar prices. We reached out to Applewood to try to get a response about why the labor cost so much.Applewood Plumbing Heating & Electric has maintained high standards in service and customer interactions for more than 50 years.

Lettis said their researchers have looked into pricing for plumbing services and supplies for more than 40 years. Their researchers call hundreds of plumbers across the country and ask for different models of water heaters and the fees for installation.

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