The program was designed to provide relief to both tenants and landlords by paying rent for Harris County residents, adversely affected by the COVID-19 pandemic.
Recommendation 2.2 BakerRipley employees are required to send communications from the Rental Assistance Program’s SalesForce database system which automatically stores a copy of the correspondence. The former employee did not follow our standard communications procedure which was an anomaly. The letters were all sent and Guidehouse was made aware that the letters were sent. A copy of the letters that were sent have been stored in the SalesForce database.
Recommendation 3.1 BakerRipley has created an internal procedure to verify the contract requirements against the RAP database and rental assistance applications to ensure alignment with program requirements. We conduct weekly meetings with RAP Team members and new policies and procedures are provided at that time. Written procedures, process maps, and policies are also updated at that time.
Check Dora’s off shore account
Lina and Turner have some explaining to do
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