Jennie Dusheck holds her landline phone that she has kept as a backup in case of emergency on Feb. 6, 2024. In her high-fire-risk neighborhood in the Santa Cruz Mountains, where internet and cell service are unreliable, power outages are frequent and mudslides sometimes occur, not having a landline is “very scary” says Dusheck.
The request to withdraw includes a majority of Orange and Los Angeles counties, as well as portions of Riverside and San Bernardino counties. An AT&T representative said though the company does not publicly release customer numbers in detail, fewer than 7% of households throughout its coverage area in California use traditional copper-based landline phone services.
The CPUC has received more than 2,000 comments submitted from the public about AT&T’s request, including citing concerns about reception issues with cellphone service and landlines not needing electricity.
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