Apple says it has learned that customer-initiated disputes"maybe have not been resolved correctly" by Goldman Sachs
Goldman Sachs is the bank for the Apple Card, which pretty much means it is responsible for most of the finance-related features of the Apple Card. And this includes things like approvals, credit limits, interest rates, and disputes. In the Apple Wallet app, it is quite easy for customers to initiate a dispute with a merchant over a purchase. Then, Goldman Sachs acts as a middleman and works with the merchant to resolve the issue on behalf of the customer. Then, it should credit the Apple Card balance.that the bank didn't correctly resolve many of these disputes. On top of that, one user even stated they have “’never run into a card where disputes are so difficult.
And now, Apple seems to be addressing the issue. Cupertino has sent an email to Apple Card customers, addressing the complaints about the disputes. The company says that it has “identified that some customer-initiated disputes may have not been resolved correctly.
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