“We are actively fixing the issues and we are committed to getting it right for our members,” Marriott spokesman John Wolf said in an email.In October, Marriott Chief Executive Arne Sorenson described the problems with Bonvoy during a media event as “noise around the edges.” But as months passed without improvement, he acknowledged that the problems were frustrating members but promised the glitches would be ironed out quickly.
Sorenson last month boasted that the “cost of our loyalty program is the lowest among our competitors in the hotel business, while delivering the highest value to guests.” “No longer will customers have to go through the step of having to transfer points from one program to another in order to redeem,” Sorenson told analysts during a conference call about earnings. “No longer will they have to think about whether they're meeting their elite night requirements by getting enough nights concentrated in one program or another. It's now much simpler.
The woman told Mukherjee that each time a loyalty reward member contacted the call center with a problem, the associates were instructed to create a “case” that must be resolved in three to five days. When she quit the company, the woman said in the email, there were cases that were unresolved after four months.Joe Brancatelli, who writes an online column on business travel and is an elite Bonvoy member, said the program has worked well for him.
“The complaints … do unquestionably point to some systemic issues,” Brancatelli said, “but, man, the numbers are tiny compared to the member base.”
Source: News Formal (newsformal.com)
Disappointing merge. I am very dissatisfied with the New Program. Definitely a downgrade
Dude, have you been bonvoyed charlesg ?
FirstWorldProblems
Still beats staying in a Trump border concentration camp.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
New Starbucks rewards program could turn off core customers, says analystStarbucks Corp.’s new rewards program might help the company improve its margins, but Bernstein analyst Sara Senatore said it looks like a lukewarm deal for...
Source: MarketWatch - 🏆 3. / 97 Read more »
Source: Reuters - 🏆 2. / 97 Read more »
Texas A.G. investigating Chick-Fil-A's exclusion at airportTexas' attorney general opens investigation into San Antonio's decision to exclude Chick-fil-A from opening airport concession facilities due to the fast-food chain owners' record on LGBT issues. - NBCOUT NBCOUT Why don’t you write an accurate headline.... it is not about LGBT, it’s discrimination against their religious beliefs!!!!! You guys are disgusting NBCOUT Bigotry on the airport part NBCOUT We should all BoycottChickFilA in support of LGBT rights!
Source: NBCNews - 🏆 10. / 86 Read more »
Source: YahooNews - 🏆 380. / 59 Read more »
When customers do the math on Starbucks' new rewards program, they may not like what they seeBernstein said in a research note published Friday that upcoming changes to the Starbucks Rewards program could alienate its core customers. Thanks for bringing this to my attention... way to drop the ball on this Starbucks!
Source: CNBC - 🏆 12. / 72 Read more »
Source: CNN - 🏆 4. / 95 Read more »
Source: USATODAY - 🏆 100. / 63 Read more »
Source: WSJ - 🏆 98. / 63 Read more »
Source: WSJ - 🏆 98. / 63 Read more »
Source: CNBC - 🏆 12. / 72 Read more »