Jonathan Franklin
In a letter addressed to employees, and obtained by NPR, Isom wrote that he wanted to address an “unacceptable incident”and later reboarded from an American flight in January. He says that the unfortunate incident that took place “contradicts” the airline’s values and what it stands for. Reevaluating its policies, practices, protocols and organization culture to recognize and identify areas for growth and improvement,The NAACP calls on American Airlines to investigate recent discrimination incidents
In a statement to NPR, Johnson said he is pleased to see that American has taken initial steps to “forge a path towards a more inclusive experience for all."
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