These pile-ons are not directly the fault of Amazon—they’re classic internet-crowd behavior. “Someone on TikTok took issue with the book, and then people 1-star piled on via Goodreads,” says a publicist for a “big five” publisher, who wished to remain anonymous because she wasn’t authorized by her boss to speak on the record. “I’ve seen books with 1 star from users on the app when I know the manuscript isn’t even in yet.
that Gilbert’s capitulation to the Goodreads reviewers’ pile-on “sets a dangerous precedent.” What happens, Stein wondered, when more audiences demand “product recalls”?The onus is on Goodreads, and in turn Amazon, to better moderate its own platform, and create user norms and expectations that demand more respectful, relevant reviews. So far—despite years of this being an issue that Goodreads itself has acknowledged—this hasn’t happened.
, “When a community member or a business owner alerts my team about potential issues, we have a real human review every case, every single time.”
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