County employees will spend the day going through a paperwork backlog brought on by a staff shortage and a supply chain problem.The seats in the waiting areas at all four locations will be empty on Wednesday, April 20. The offices are closed to the public, but it’s no holiday for the employees.
"It is a work day for us, we are absolutely not relaxing," said Larry Gaddes. "This is part of the paper monster.""And it’s painful for us to see that, because we know that each envelope that’s sitting there is another taxpayer in our county that’s waiting on us to do something," said Gaddes.office on Tuesday didn't know about the Wednesday closure. Amy Palmer who was there to register her car had no idea about the closure.
"So if I didn't come today I'd kind of be stuck, because I have to have it done by the end of the month," said Palmer."I would love to be able to hire myself out of this problem, we have been trying to hire ourselves out of this problem for months and months now," said Gaddes."We are struggling to find good candidates to hire and then for them to actually follow through the entire process, or interviewing, and then showing up even for the ones that we do hire.
The backlog was set in motion last year by something that just may come as a surprise. The auto-computer chip shortage. It triggered a spike in person to person used car sales, and that created a spike in paperwork. "Those transactions actually take longer to process, than a dealership purchased vehicle, therefore that causes more people to sit in our lobbies and a longer wait time in our lobbies, which has caused us to have more staff waiting at our counters to serve those people, which has caused the back-up in the mailed in transactions," said Gaddes.
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