A long line of travelers waits for Alaska Airlines customer service at Seattle-Tacoma International Airport on Tuesday morning, December 28, 2021.
“As we have entered 2022, the continued impacts of omicron have been disruptive in all our lives and unprecedented employee sick calls have impacted our ability to operate our airline reliably,” said Alaska Airlines external affairs manager Tim Thompson in a statement Thursday. Over the holidays, unfavorable weather conditions coincided with rising case counts of the COVID-19 among airline staff, delaying and canceling an exceptionally large number of flights just as the volume of domestic travelers surged.“Right now, we need to build more reliability back into our operation as we deal with the impacts of omicron and during a time when guests generally fly less,” Thompson said, referring to the post-holiday winter months when air travel typically dips.
But if they have that piece of paper that’s so golden, why oh why is there a staff shortage? They can’t get sick, right? Much less be sick enough to take days off? They may not end up in the hospital, though some will; putting all faith in a piece of paper is wrong.
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