. This marks a more than 100 percent increase in the number of complaints compiled over the last two years, which fell well under 200 for each full year of 2019 and 2020.Sara Nelson, president of the Association of Flight Attendants-CWA, which represents over 45,000 flight attendants across 17 airlines, said the level of hostility toward flight attendants in the past year has been astounding. with federal aviation officials in late May. “We’ve never seen it so bad.
Several flight attendants declined to speak with Yahoo News for this story, citing confidentiality concerns.Nelson said airline mask rules, still in place across the industry, were one significant factor behind the statistics, but other factors include overall pandemic fatigue and travelers who often misinterpret new rules.
“We’ve all had a difficult year and a half, and let’s face it: traveling again is weird,” Sara Rathner, a travel expert at, told Yahoo News. “We’re not used to being in crowds, and we’re not used to spending extended amounts of time in enclosed spaces with other people. So we’re all going through an adjustment period, but eventually we’ll remember how life used to be.
“That being said, it’s never OK for anyone to take out their negative feelings on airline employees by committing assault,” she added. “Their job is to keep travelers safe and comfortable, and that means enforcing rules. Airlines are much more likely to permanently ban passengers for bad behavior, and that’s their right as a business. If you don’t like the rules, drive. But please observe the rules of the road if you do.
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