AES customers express concern regarding inflated bills

After implementing a new system upgrade, Indianapolis Electric provider AES is claiming that less than 10% of their customers are being overcharged for electrical services.

“Our customers are experiencing challenges with the system upgrade, and what we've learned through this experience is that each customer tends to have issues that are specific or unique to them.“ “It was $167 a month on the budget and then they raised it to $185 which was a bump, but we could handle it,” explained Jordan. “The end of January, we got a bill for February. It was $303 a month.”

“I’m terrified,” said Jordan. “The older we get, our income is not going to go up. If things are going to keep going up, then we're still going to be down here.”

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