A malware attack on Wolters Kluwer, a popular tax and accounting software platform, has left many in the accounting world unable to work this week and sparked concerns about the security of the tax return and financial information stored on the company's cloud servers.
"We have a really close relationship with our customers, and we understand that this situation impacted their day-to-day work," Elizabeth Queen, vice president of risk management for Wolters Kluwer, told CNBC."We're working around the clock to restore service, and we want to provide them the assurance that we can restore service safely. We've made very good progress so far.
After the attack, Wolters Kluwer to many of its systems offline, including"communications systems," to prevent the malware from spreading further. This made it difficult for accountants and IT staff to reach the company for information about the incident. The accountant said he was still unable to access documents stored in Wolters Kluwer cloud servers as of 2:20 p.m. ET Wednesday, and that his firm was unable to get much information from the company because of the downed communications channels, including customer service numbers he said his firm typically uses.On Wednesday afternoon, Wolters Kluwer provided the accountant's firm with a back-up customer service number.
Source: News Formal (newsformal.com)
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