Everyone knows how to be polite, but it’s hard to be fully present when you feel like your time should be spent elsewhere. If you want to build worthwhile relationships, you need to give others the time and attention they deserve. Nick McLean, founder of the Midwestern private equity firm Four Pillars Investors, knows that relationship-building is the key to business success.
When deciding where to meet, weigh your options: Are you meeting with an important customer? Take time to meet them face-to-face so that they see how important the relationship is to you. Are you scheduling a recurring meeting with your teammates? It’s OK to be flexible, but don’t forget how much impact in-person interactions have. And no matter whether you meet online or in-person, make sure you’re considering the needs of the other person.
To rebuild old relationships and form new ones, make sure you focus on giving. When you help other people, you create the foundation for a relationship that can last a lifetime. Put people at ease with your presence, and always give before you try to ask for anything.Patrick Casey, financial operations manager of the garden building supplier Arqlite, is excited to build relationships again the old-fashioned way.
Hickman believes there’s an easy way to apply those same lessons to a world where in-person interactions are returning: by listening. Listen to your employees and their wishes for the future of work at your company. Listen to your customers and hear what they need most from your organization. When you listen, you learn, and you can apply these insights and challenge traditional ways of doing business.
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