“We’re navigating into a space where being human at work is about showing up as your full self,” says Shavon Brown, head of people operations at, a 24/7 texting service that lets people connect with a trained crisis counselor at the moment they need someone. “It used to be about authenticity. Now it’s about choice—choosing to show up with your full self, or choosing to create space for your full self to exist externally.
Brown recently lost a close relative, which shifted her perspective about how she wanted to work as she grieved. “Changes like that can serve as a catalyst for wanting to create a new reality for yourself that may not fit into 9-to-5,” she says. “Flexibility creates pockets where you can restructure traditional timelines or ways of operating. You can customize these for the new life that you have, based on any new life event.
“The conversation around flexibility is really about wellbeing,” says Brown. “It’s about 360 wellness. In addition to big changes like loss, illness, or disability, there’s also just general burnout that anyone might suffer from. Or helping to support people’s passions—say someone wants to travel more because it helps them be more creative at work, broaden their skill set, or leverage new ideas.”A common misconception about flexibility is that you’re working less.
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