Have you thoroughly assessed the situation? Have you sought out information to challenge your perspective?
Feeling confident should come only after you have conducted due diligence and have the information you need to make an educated decision. It is not about taking a leap of faith and seeing what happens. If you lack confidence, bring in your manager. Over time, your experience will help you to work through more incidents and build that confidence.The situation at hand may involve a thorny issue or be high-profile. Your decision could come with loss in brand trust, reputational risk or litigation risk. Your decision could have a major impact. The riskier the situation, the more likely you should involve your manager.
What factors do you consider when deciding whether to escalate an issue? Share with me your stories and thoughts via
'escalating an issue to your boss' - phrases that robots use.
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