3 Reasons Why Retailers Could Follow Amazon In Curbing Free Returns

... [+]Amazon is known for its fast delivery and free returns. But the days of those free returns are numbered, with Amazon reportedly cutting back on return drop-offs to UPS stores. Amazon set the standard by offering free return drop-offs at multiple retailers. But, customers who live near a Whole Foods, Amazon Fresh, or Kohl’s location will be charged $1 if they return items via a UPS Store.

Amazon’s move could shift the tides and lead to other retailers changing or removing their free return policies.of merchandise was returned in 2021. Of all online purchases, nearly 21% are returned. Every returned product must be mailed, sorted, and re-stocked—which adds to the cost. And when considering Amazon’s nearly $500 billion in sales revenue in 2021, the amount and value of its returns are staggering.

That’s not to mention the environmental cost of returns. Returns are notorious for their carbon emissions and lead to incredible waste. U.S. returns generate of carbon emissions and 5.8 billion pounds of landfill waste annually. More companies are prioritizing sustainability, but returns don’t match their eco-friendly efforts.For years, brands have prioritized free returns to provide a great customer experience. Modern customers want the convenience of easy returns, especially as online shopping increases.

Dumb idea. No hassle is a HUGE reason why people use amazon amazonca

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