“You Feel A Lot Of Love”: One Funeral Director On Supporting Families Through A Pandemic

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Victoria Mellor, one of three funeral directors at Poppy’s Funerals, in Wandsworth, tells BritishVogue about supporting families through the pandemic – from afar.

is about taking a natural approach: we want families to know that there are options and no ‘right’ or ‘wrong’ way to do something. There is a lot of misunderstanding surrounding the funeral industry. Many people think there is a strict protocol, whereas it is actually about doing what’s best for you.

We want families to feel supported, and human contact is a huge part of that. Whether it’s talking through paperwork, discussing coffins or deciding on how the ceremony will happen, we’re there every step of the way. Families sometimes ask for those who have died to be dressed in their own clothes or request that we apply make-up and nail varnish. This may seem unusual to people, but it can help with the grieving process.

There are a lot of restrictions in place for funerals at the moment. Earlier in the year, some crematoriums locked their gates and only allowed people in who were attending funerals. Churches are also shut, so all ceremonies take place beside the grave, in a crematorium or in a chapel. In order to maintain social distancing, you are only allowed 10 people at a funeral.

I feel privileged to have my job. People often think it is really hard – which it is – but when you hear the incredible life stories and experiences, it makes it all worthwhile. You feel a lot of love., to “start a more open conversation about death and what it means to us today.”

 

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