HOMEOWNERS could get a payout of up to £50,000 if there's a fault with their new-build home under a new watchdog.
THE watchdog will hold developers to account and require them to put matters right with new powers including:Awarding up to £50,000 in compensation to home buyers,Telling developers to improve their service,Making recommendations on timescales to resolve disputes,The watchdog will support consumers with issues raised from the sales process through to two years from when buyers move into their new home.
The idea is to place more responsibility on developers and builders to deliver quality homes and better resolutions when buyers raise a complaint. That’s where the snagging survey comes in. Unlike traditional surveys, these pick up minor issues like chipped worktops and doors that don’t close properly.Most new homes come with a two year warranty where they will fix the issues for free so you should carry out your snagging survey before then, although the sooner the better.
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