What to do if your gig or festival is cancelled - and how to get your money back

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After the chaotic launch of Co-Op Live, consumer champion Martyn James has shared what to do if your gig gets cancelled

If your great night out or legendary festival weekender is cancelled at the last minute, you could be due a full refund or even compensation - and with festival and gig ticket prices increasing by around a fifth in the last year, you will be wanting every penny of that money back.

Cancellation and rescheduled events When an event is cancelled, you are entitled to a full refund. This is usually paid through the card or payment method you used to buy the tickets. In many cases though, your ticket usually transforms in to a new one if the event gets rescheduled. This is because these costs are considered to have arisen ‘as a consequence’ rather than having a direct connection to the booking, which means they are not the responsibility of the artist or venue who cancels the event. Alternatively you can always ask the hotel or provider of accommodation if you can move your booking to a date in the future, though this is likely to cost a bit of cash – and this is at their discretion.

Transport meltdowns It’s been a bit chaotic in the world of public transport recently, with trains in particular subject to the whims of strikes, staff shortages and rubbish service. On the roads, some pretty major roadworks have resulted in major tailbacks. And flights are getting pricier. Festival line-up changes In recent years, a number of festivals have been impacted by key performers dropping out due to sickness or scheduling conflicts. The fact remains that performers can get ill, or choose to cancel appearances. But the festival itself may still go ahead.

Money Manchester Music Festivals Co-Op Live

 

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