US creditors can now DM debtors on social media

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The new rule lets debt collectors text and direct message millions of Americans who default on loans.

Debt collectors are now allowed to contact Americans on social media and by text message, according to new rules enacted by a US agency this week.

Critics say the messages could be lost online or lead to invasions of privacy and a proliferation of new scams.The change, which was approved by the CFPB last year under the Trump administration, requires creditors to contact defaulters privately - meaning they can send direct messages but not post on your public-facing page.

Lenders had argued that the change was needed, given that the Fair Debt Collection Practices Act, which regulates the industry, became law in 1977 - long before the creation of social media and cell phone texts. Debt collectors are also limited from contacting any consumer by phone within one week of speaking to them about a specific debt.

 

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