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Urgent warning as little-known broadband rule could see you hit with fine

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BROADBAND users have been warned they could face a penalty of up to £110 if they make a common mistake. Charges could be imposed if a household asks for an engineer to visit but do not answer the d…

And if you suffer an outage, you should get £8.40 if it's not fixed for two full working days after you report it.

A spokesperson for Vodafone told The Sun Online: “Although we reserve the right to charge customers if they miss an engineer appointment Vodafone does not currently charge.price plan document, dated May 6, 2022When questioned on this point, the company said “We don’t request any payment from the customer currently.”

“Charges for missed appointments are common across the industry to ensure we best serve all customers and we’re proud that our charges are amongst the lowest in the market.”Emma Robinson, 42, from Surrey, who is a Virgin Media customer, told: “I have two young children and it’s not unusual for me to fail to hear the doorbell ring if I am upstairs giving my baby a bath.

 

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