in my time. Why? Guilt, I think. I figure that if a waiter or waitress doesn’t deliver, there’s probably a reason behind it. Maybe their boiler broke that morning. Or their partner dumped them. I’d like to be given the benefit of the doubt on a similarly one-off confrontation. Equally, as a customer, I’d like to be given the choice to reward great service with a tip, and while the service charge added to most bills, typically 12.
The Government claims that around two million workers will take home an extra £200m a year thanks to the new law. In other words, your tips will go directly into staff pockets. “We’re pleased to support this new piece of legislation,” said UK Hospitality chief executive Kate Nicholls.
When I began to ask other businesses how they planned to respond to the incoming law, I was met, broadly, with a terse silence. Many owners and operators already feel unsupported by the government in other areas, such as high VAT and business rates. But this hasn’t been sprung upon them. The new law has been under consultation since 2016. Expect to hear of more convoluted tipping strategies.
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